Privacy Policy

Scope of this policy

This Privacy Policy explains how WAVECURB ("WAVECURB," "we," "us," or "our") collects, uses, shares, and protects information when you use the WAVECURB mobile application, website, and related services (together, the "Platform"). WAVECURB operates a marketplace that connects residential customers ("Customers") with independent contractors who provide bin valet services ("Bin Valets," together "Service Pros") in Windsor, South Windsor, and Bloomfield, Connecticut, and any additional service areas we add over time.

This policy applies to everyone who uses the Platform: Customers, Service Pros, and visitors to our public-facing pages. Where a section applies only to one group, that is noted.

Information we collect

Location & GPS data

WAVECURB uses GPS location to confirm that a scheduled service was actually performed at the Customer's address. Specifically:

• ·When a Service Pro marks a job complete, the Platform records their GPS coordinates at that moment to verify they were on-site.
• ·Customers may see an approximate, real-time location of their assigned Service Pro while a job is in progress, similar to other on-demand service apps.
• ·Service Pros can control location permissions through their device settings, but background location access is required while actively working a job in order to use the Service Pro features of the app.

We do not track Service Pro location outside of active job windows, and we do not track Customer location beyond what is needed to route and confirm a service address.

Background checks (Service Pros)

Before a Bin Valet is approved to accept jobs on the Platform, we obtain a consumer report (background check) through our screening partner, Checkr, Inc., in accordance with the Fair Credit Reporting Act ("FCRA") and applicable state law. This requires your separate, standalone written authorization, which is presented to you during onboarding independent of this Privacy Policy and the Terms of Service.

Information used to conduct the background check — such as identity, criminal history, and driving records where applicable — is collected and processed by Checkr as a consumer reporting agency. If a background check result may negatively affect your ability to work on the Platform, you will receive applicable pre-adverse and adverse action notices and an opportunity to dispute the report directly with Checkr, as required by the FCRA.

How we use information

• ·To operate the marketplace: matching Customers with available Service Pros, scheduling, dispatch, and confirming completed jobs.
• ·To process payments and payouts, including through Stripe Connect.
• ·To screen and onboard Service Pros, including background checks and insurance verification.
• ·To provide customer support and respond to inquiries or disputes.
• ·To send service notifications (job confirmations, completion alerts, payout notices) and, where you've opted in, marketing communications.
• ·To maintain the safety, security, and integrity of the Platform, including fraud prevention.
• ·To comply with legal obligations, including tax reporting for Service Pro earnings.
• ·To improve the Platform through aggregated or de-identified analytics.

How we share information

We do not sell personal information. We share information in these circumstances:

• ·Between Customers and Service Pros: a Customer's service address and access instructions are shared with the assigned Service Pro; a Service Pro's first name, photo, and approximate location during an active job are shared with the Customer.
• ·Service providers: Stripe (payments and payouts), Checkr (background checks), cloud hosting and analytics providers, and customer support tooling - each bound by their own privacy and security obligations to us.
• ·Legal and safety reasons: to comply with law, respond to legal process, or protect the rights, property, or safety of WAVECURB, our users, or the public.
• ·Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• ·With your consent: any other sharing we ask you to agree to separately.

Payments & Stripe Connect

Customer payments and Service Pro payouts are processed by Stripe, Inc. Service Pros are onboarded onto Stripe Connect Express accounts, which requires sharing identity and banking information directly with Stripe. WAVECURB does not store full payment card numbers or bank account numbers on our own servers. Payouts to Service Pros are issued on a weekly basis (Fridays), subject to standard payment processor holding periods for new accounts. Your use of Stripe is also governed by Stripe's own privacy policy and terms.

Data Retention

We retain personal information for as long as your account is active and as needed to provide the Platform, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Background check results are retained in accordance with FCRA requirements and Checkr's retention practices. When information is no longer needed, we delete or de-identify it, except where retention is required by law.

Your choices & rights

• ·Access and correction: you can review and update most account information directly in the app, or by contacting us.
• ·Location permissions: you can disable location access in your device settings, though this may limit Platform functionality as described above.
• ·Marketing communications: you can opt out of promotional emails and push notifications at any time; you will still receive transactional messages related to active jobs and payments.
• ·Deletion: you can request deletion of your account and associated data, subject to records we're required to keep for legal, tax, or dispute-resolution purposes.
• ·State privacy rights: depending on where you live, you may have additional rights under state privacy laws (for example, Connecticut's Data Privacy Act). Contact us to make a request.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and reliance on PCI-compliant partners (Stripe) for payment data. No system is completely secure, and we encourage you to use a strong, unique password and to contact us promptly if you suspect unauthorized access to your account.

Children's privacy

The Platform is not directed to individuals under 18, and Service Pros must be at least 18 (or the applicable state minimum) to apply. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Contact us

Questions about this Privacy Policy or your personal information can be sent to: