Terms of Service

Acceptance of terms

These Terms of Service ("Terms") are a binding agreement between you and WAVECURB ("WAVECURB," "we," "us"). By creating an account, browsing, or using the WAVECURB mobile application or website (together, the "Platform"), you agree to these Terms. If you don't agree, don't use the Platform.

If you're using the Platform as a Bin Valet, the Terms for Service Pros section and your separate Independent Contractor Agreement also apply and, where there's a conflict on contractor-specific matters, the Independent Contractor Agreement controls.

What WAVECURB is

WAVECURB is a technology marketplace that connects residential Customers with independent, third-party Service Pros who provide bin valet service (rolling trash and recycling bins to and from the curb). WAVECURB is currently available in Windsor, South Windsor, and Bloomfield, Connecticut.

Eligibility & accounts

• ·You must be at least 18 years old to create an account.
• ·You're responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• ·You're responsible for all activity that occurs under your account.
• ·Service Pros must complete onboarding, including identity verification and a background check, before accepting jobs. See Terms for Service Pros.

Terms for Customers

Base Pricing

$14.99 per service, includes the first bin

Additional Bins

$1.99 per additional bin

Pricing is subject to change; the price shown at checkout for a given order is the price that applies to that order. Applicable taxes and any platform fees are shown before you confirm an order.

Terms for Service Pros

Independent contractor relationship

WAVECURB does not direct or control the manner in which a Service Pro performs a job, beyond the service standards described in the Independent Contractor Agreement. Service Pros are solely responsible for their own federal, state, and local tax obligations, and will receive applicable tax forms (e.g., Form 1099) based on their earnings.

Insurance & liability coverage

• ·Bin Valets: WAVECURB maintains contingent liability and occupational accident coverage applicable to Bin Valet jobs booked through the Platform, as described in the Bin Valet Independent Contractor Agreement.

Details of coverage, exclusions, and claims procedures are set out in the applicable Independent Contractor Agreement and insurance documentation, not in these Terms.

Payments & payouts

Customer payments are processed through Stripe at the time of booking or upon job completion, as indicated in the app. Service Pro earnings are paid out via Stripe Connect Express on a weekly basis (Fridays), subject to Stripe's standard processing timelines, including a holding period for newly created payout accounts. WAVECURB may retain a platform service fee from each transaction, as disclosed in the app.

Cancellations & refunds

Customers may cancel a scheduled order before it is accepted or started by a Service Pro, subject to any cancellation window shown in the app. Refunds for services not rendered, or not rendered to a reasonable standard, can be requested through support and are reviewed on a case-by-case basis. Once a job has been completed and confirmed (via GPS and/or photo confirmation), the order is generally considered fulfilled.

Prohibited conduct

You agree not to:

• ·Use the Platform for any unlawful purpose or in violation of these Terms.
• ·Provide false information during account creation, onboarding, or job completion (including falsified GPS or photo confirmations).
• ·Harass, threaten, or discriminate against other users.
• ·Attempt to circumvent the Platform to transact directly in a way that avoids applicable fees, where doing so breaches your agreement with WAVECURB.
• ·Interfere with or attempt to disrupt the Platform's security or functionality.

Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WAVECURB DOES NOT GUARANTEE THAT SERVICE PROS WILL BE AVAILABLE AT ALL TIMES OR THAT SERVICES WILL MEET YOUR EXPECTATIONS IN EVERY INSTANCE. WAVECURB IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF INDEPENDENT SERVICE PROS, WHO ARE SOLELY RESPONSIBLE FOR THE SERVICES THEY PERFORM.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAVECURB AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE PLATFORM. WAVECURB'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS WILL NOT EXCEED THE GREATER OF [LIABILITY CAP AMOUNT, E.G. $100] OR THE AMOUNT YOU PAID WAVECURB IN THE [LOOKBACK PERIOD, E.G. 12 MONTHS] BEFORE THE CLAIM AROSE.

Indemnification

You agree to indemnify and hold harmless WAVECURB and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Platform, or, for Service Pros, your performance (or non-performance) of services for a Customer.

Dispute resolution

ARBITRATION / DISPUTE RESOLUTION CLAUSE — TO BE DRAFTED WITH COUNSEL

Termination

You may stop using the Platform and close your account at any time. WAVECURB may suspend or terminate your access to the Platform if you violate these Terms, provide false information, fail a required background check, or engage in conduct that harms other users or the Platform. For Service Pros, suspension and termination are also governed by your Independent Contractor Agreement.

General terms

• ·Governing law: these Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, unless otherwise required by applicable law.
• ·Changes to these Terms: we may update these Terms from time to time; material changes will be communicated through the app or by email before they take effect. Continued use after changes take effect constitutes acceptance.
• ·Severability: if any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• ·Entire agreement: these Terms, together with the Privacy Policy and (for Service Pros) the Independent Contractor Agreement, make up the entire agreement between you and WAVECURB regarding the Platform.

Contact us

Questions about this Privacy Policy or your personal information can be sent to: